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CMS Cloud
Weekly change newsletter 4/3/2025

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Each week, the CMS Cloud program provides a list of upcoming changes, maintenance windows, and updates to help customers build awareness and plan effectively and summarizes changes from the previous week.

This newsletter includes:

* Completed change summary for the week of 3/27/2025 [ #CC ]
* 4/5/2025 - Enterprise JIRA Maintenance [ #Jira ]
* 4/5/2025 - Restart Production and Non-Prod HEC Servers [ #HEC ]
* 4/6/2025 - Marketplace SSM patching - PROD [ #SSMProd ]
* Enterprise Testing Services Notification [ #ALM ]

Completed change summary for the week of 3/27/2025

* 3/22/2025 - Restart Production and Non-Prod HEC Servers [ #HEC ]
* 3/27/2025 - Shutdown/Decommission Legacy SMTP Auth servers [ #Decomm ]
* 3/28/2025 - Enterprise Confluence Maintenance [ #Confluence ]
* 3/29/2025 - Enterprise Testing Services Maintenance [ #Enterprisetesting ]

 

To learn details about previous changes please go to the News and Updates [ https://cloud.cms.gov/News ] section on cloud.cms.gov. (Secure Access required)

For Patching and Gold Image release schedule please view :Patching and Gold Image Release Calendar - 2025 [ https://cloud.cms.gov/cms-cloud-patching-gold-image-calendar-new ]

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4/5/2025 - Enterprise JIRA Maintenance

*Summary:*

Enterprise JIRA (https://jiraent.cms.gov [ https://jiraent.cms.gov/ ]) maintenance activity to address a security vulnerability on Saturday, April 5th, 2025 beginning at 6:00 a.m. ET.

*Actions we are taking*


* Upgrade Enterprise Jira version to 9.12.19

*When is this happening?*

Start Time: Saturday, 4/5/2025 at 6:00 a.m. ET
End Time: Saturday, 4/5/2025 at 1:00 p.m. ET

*Who will be impacted?*

All Enterprise JIRA Users

*What is the impact? *

Enterprise JIRA (https://jiraent.cms.gov/) production instance will be unavailable during the maintenance window outlined above.

*Support / Questions:*

During the maintenance window, please send an email for any urgent requests/issues.


* CMS Cloud Support: CLOUDSUPPORT@cms.hhs.gov
* Agile Tools Support: AGILETOOLS@cms.hhs.gov

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*4/5/2025 - Restart Production and Non-Prod HEC Servers*

*Summary:*

In order to keep the environment performing well, the CMS Hybrid Cloud team will conduct maintenance on the Cloud instances of the Http Event Collector (HEC) infrastructure every Saturday, starting March 8th from 10 AM to 11:30 PM through May 31st. 

*Actions we are taking:*


* Restart Production and Non-Prod HEC Services 

*When is this happening?*

Start Time: Saturday, 4/5/2025 at 10:00 a.m. ET 

End Time: Saturday, 4/5/2025 at 11:30 p.m. ET 

Restarts will be every Saturday from 10:00 am ET through 11:30 PM ET until the End date/time.

*Who will be impacted?*

There is no expected impact to users.

*What is the impact?*

Restart Production and Non-Prod HEC Services - There is no anticipated downtime or impacts to the logging ingest process.

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4/6/2025 - Marketplace SSM patching - PROD

*Summary:*


* Marketplace PROD
* SSM Linux & Windows Vulnerability Patching

*Actions we are taking: *

As part of our normal patching, the CMS Hybrid Cloud team will apply the latest Windows and Linux patches on Sunday, 4/6/2025 at 12:00 a.m. ET.  The week's patches will impact the PROD environment for the affected Marketplace applications noted below.

*When is this happening?*

Start Time: Sunday, 4/6/2025 at 12:00 a.m. ET

End Time:  Sunday, 4/6/2025 at 4:00 a.m ET

*Who will be impacted? *

FFM_Opera, XES - CyberArk, OCEAN, VAMS, TWS, XES - XOC Tools, SERVIS, FFM_Shared_Services, FFM MLMS, XES - MSI Tech Lab, FFM_FM, FFM_TWS, FFM_PM, XES - Service Virtualization

DSRS, FFM, FFM DSH, FFM EDI, FFM EFT, FFM ESDCU, MCR, FLH, OC Base- FLH, OC Base PET

*What is the impact? *

Patches will be transmitted to the affected areas. For some customers, reboots may occur depending upon the tags applied.

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*_Enterprise Testing Services Notification_*

Application Lifecycle Management (ALM) is upgrading the Quality Center (QC) tool from Version 12 to Version 17. The upgrade and cutover process will begin in *April 2025,* with fully automated, application-by-application data migration with no impacts to existing data on the legacy server. A Product Owner (PO) from the Enterprise Testing Services (ETS) team will reach out to Application Development Organizations (ADOs) to discuss individualized scheduling. 

*No action is needed at this time. If your ADO is affected by this migration, you will be contacted by the ETS team PO beginning in April to review your schedule and plan your individual migration.* If you have questions about the ALM upgrade, please contact your assigned Hosting Coordinator.

 

Need help? We are here to support you.

If you have any questions, don't hesitate to reach out to your assigned Hosting Coordinator. CMS IT Support can be reached via cloudsupport@cms.hhs.gov, <cloudsupport@cms.hhs.gov> or call (800) 562-1963, and is documented here at Support Page [ https://cloud.cms.gov/cms-cloud-get-help ] on cloud.cms.gov [ http://cloud.cms.gov/ ].

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