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Upcoming iQIES Service Center Hold Times: February PBJ Submission Deadline 


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To: QIES/iQIES Users

*Upcoming iQIES Service Center Hold Times*

Due to the Payroll Based Journal quarterly deadline, the iQIES Service Center is projecting an increase in the volume of calls and emails between now and February 14, 2025.

*Did you know:* 


* There are a variety of methods to contact the CCSQ Service Center. 

* You can schedule a call with a Service Center Representative at a time that best works for you! Just go to the CCSQ Support Central [ https://cmsqualitysupport.servicenowservices.com/ccsq_support_central ] page and click on Schedule a Call. 
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* You can also submit a ticket for support by clicking on Request Support. 
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* *Live Chat: CCSQ Support Central Chat and Resource Line (CARL)* 

* The Support Central Chat feature, CARL, is another option to use for assistance. To contact the Service Center via Chat, you will need to go to the CCSQ Support Central [ https://cmsqualitysupport.servicenowservices.com/ccsq_support_central ] page and click on the Chat icon in the lower right area: 

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* *Live phone and email support for February 14, 2025, PBJ Deadline* will be available through Friday, February 14, 2025 8:00 PM ET. All files must be submitted by February 14, 2025, at 11:59 PM ET. Files for Fiscal Quarter 1, with the reporting period of October 1, 2024, through December 31, 2024, will not be accepted after this deadline.

* Questions regarding the PBJ policy information should be directed to nhstaffing@cms.hhs.gov. 

* *If you are having password issues or a rejected file*, please have your CCN and QIES User ID available for the Representative.  

* *For PBJ submission inquiries*, please have your staffing summary report, individual daily staffing report and/or the Submission ID ready to provide to the Representative.  

* *Use One Method to Report Issues *— Due to the anticipated increase in volume at the CCSQ Service Center and to minimize a backlog, please use only one method of reporting for the same issue (phone, email, or CCSQ Support Central). Note: Cases are processed in the order in which they are received, regardless of how the Service Center was contacted. Please allow time for processing.*  * 

* *Submit Your Data Early *— We encourage you to submit your Fiscal Quarter 1 PBJ data early during the submission period. Early submission will allow you plenty of time for Service Center assistance if needed.* * 

*For More Information:* 

[ https://cmsqualitysupport.servicenowservices.com/ccsq_support_central ]Please contact the iQIES Service Center by email: iqies@cms.hhs.gov or by phone: 1-800-339-9313. Or to create a new ticket online, track an existing ticket, or recover your HARP password account, please use our CCSQ Support Central: Self-Service Portal. [ https://cmsqualitysupport.servicenowservices.com/ccsq_support_central ]

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