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Centers for Medicare & Medicaid Services

*Dear CMS Customers,*

*IDM Notification Summary*



*System Impacted:*



CMS IDM



*Environment:*



*PROD*



*Business Impact:*



IDM System Maintenance



*Outage (Yes/No/Partial):*



*Partial*



*Scheduled Start Time:*

10:00 ET on Tuesday 14 October 2025

*Scheduled End Time:*



16:00 ET on Tuesday 14 October 2025



**Technical Impact:**



Between 13:00 ET and 13:30 ET there may be intermittent disruptions to IDM HUB API services, in the *PROD *environment.  Users may encounter brief errors during this period when applying for or updating roles, attempting to complete ID proofing, or accessing some application services.  If this occurs users should wait several minutes and retry any operations that may encounter an error.



*Release Number:*



IDM_2025.43.1.163 (MGGD-57639)



*Release Date:*



10/14/2025 10:00 ET



*Details:*



During this maintenance window the IDM team will be performing infrastructure updates that may result in brief interruptions to IDM HUB API services during a 15-30 minute window starting around 13:00 ET.  No change to existing services is taking place as a result of this work.
 
IDM Okta authentication (login) services will not be impacted and will remain operational during the maintenance window, however, any application that uses IDM HUB API services from the IDM *PROD *environment (for example: Role Request, RIDP, AuthZ, or Okta Proxy services) may be impacted as some infrastructure changes are applied and services are restarted.
 
As noted above, if users encounter any errors or problems during this maintenance window they should wait several minutes and then retry any operations that may encounter an error.
 
For more information, please reach out to the IDM team directly via email (idmquestions@cms).



*General IDM system
**information*



For more information related to services hosted in IDM refer to the confluence link below:
 
https://confluenceent.cms.gov/pages/viewpage.action?pageId=177345583



*Support*



If assistance is needed related to this, or other CMS services, please reach out to your application's Tier 1 Help Desk [ https://identity.cms.gov/store/helpdesks ].



 

Centers for Medicare & Medicaid Services (CMS) has sent this update. To contact Centers for Medicare & Medicaid Services (CMS) go to our *contact us [ http://www.cms.gov/About-CMS/Agency-Information/ContactCMS/index.html ] *page.

 

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