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CMS Cloud
Weekly change newsletter 05/30/2024

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Each week, the CMS Cloud program provides a list of upcoming changes, maintenance windows, and updates to help customers build awareness and plan effectively and summarizes changes from the previous week.

This newsletter includes:

* Completed change summary for the week of 05/24/2024 [ #CC ]
* 05/31/2024 - Enterprise JIRA Cloud Support Incident form optimization  [ #INC ]
* 06/01/2024 - Enterprise JIRA Maintenance [ #Jira ]

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05/24/2024 Completed changes

* 05/25/2024 - Enterprise Testing Services Maintenance [ #Testing ]
* 05/29/2024 - Marketplace SSM Patching - IMPL [ #mssm ]
* 05/29/2024 - Non-Marketplace SSM patching - PROD [ #nmssm ]
*

05/30/2024 - batCAVE Infrastructure Maintenance - PROD [ #bat ]

To learn details about previous changes please go to the News and Updates [ https://cloud.cms.gov/News ] section on cloud.cms.gov and select the topic "Changes". (VPN required)

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05/31/2024 - Enterprise JIRA Cloud Support Incident form optimization 

*Summary*

The CMS Hybrid Cloud team will conduct maintenance on Enterprise JIRA (https://jiraent.cms.gov/) to update the incident form on May 31st, 2024 beginning at 4:00 p.m. ET.

*Actions we are taking*

Update the Jira CLDSPT Incident form to optimize data entry by eliminating unnecessary fields.

*When is this happening?*

Start Time: Friday, 05/31/2024 at 4:00 p.m. ET

End Time: Friday, 05/31/2024 at 5:00 p.m. ET

*Who will be impacted?*

All Enterprise Jira CLDSPT Users

*What is the impact? *

The CLDSPT customers in (https://jiraent.cms.gov/) will observe an updated incident form in the production instance. It will be briefly unavailable during the maintenance window outlined above.

*What are the benefits?*

This revised form simplifies incident ticket submission by eliminating questions not pertinent to immediate resolution of incidents.

*Questions:*

Please send an email to Agile Tools Support Team at AGILETOOLS@cms.hhs.gov

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06/01/2024 - Enterprise JIRA Maintenance

*Summary*

Enterprise JIRA (https://jiraent.cms.gov [ https://jiraent.cms.gov/ ]) maintenance activity to address a security vulnerability on Saturday, June 1st, 2024 beginning at 12:00 p.m. ET.

*Actions we are taking*


* Upgrade Jira to the latest version

*When is this happening?*

Start Time: Saturday, 06/01/2024 at 12:00 p.m. ET
End Time: Saturday, 06/01/2024 at 8:00 p.m. ET

*Who will be impacted?*

All Enterprise JIRA Users

*What is the impact? *

Enterprise JIRA (https://jiraent.cms.gov/) production instance will be unavailable during the maintenance window outlined above.

*Support / Questions:*

During the maintenance window, please send an email for any urgent requests/issues.


* CMS Cloud Support: CLOUDSUPPORT@cms.hhs.gov
* Agile Tools Support: AGILETOOLS@cms.hhs.gov

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Need help? We are here to support you.

If you have any questions, don't hesitate to reach out to your assigned IUSG Advisor. CMS IT Support can be reached via cloudsupport@cms.hhs.gov, <cloudsupport@cms.hhs.gov> or call (800) 562-1963, and is documented here at Support Page [ https://cloud.cms.gov/cms-cloud-get-help ] on cloud.cms.gov [ http://cloud.cms.gov/ ].



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