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IDM Notification: Experian Remote Identity Proofing (RIDP) service impact (July 22 2024)

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CMS IDM Customers,
 
This message is to inform you about an unplanned outage impacting the Experian Remote Identity Proofing (RIDP) service.

Since approximately 9:03 AM ET on Monday, 07/22/2024, the Experian Remote Identity Proofing (RIDP) service provided through IDM has been experiencing problems and users may encounter errors about the service being unavailable.  Experian is actively working on restoration of this service under Experian P1 INC9246942.  CMS support teams are actively monitoring this and will send out a notification when the service is available.
 
If you have questions related to this notice, contact the IDM Team (IDMIntegrationOps@cms.hhs.gov); If support is needed related to this, or other CMS services, please reach out to your application's Tier 1 Help Desk [ https://www.cms.gov/research-statistics-data-and-systems/cms-information-technology/enterpriseidentitymanagement/help-desk-support ].

 

You're getting this message because you subscribed to get email updates from the Centers for Medicare & Medicaid Services (CMS) [ http://www.cms.gov/ ].

Update your subscriptions, modify your password or email address, or stop subscriptions at any time on your Subscriber Preferences Page [ https://public-dc2.govdelivery.com/accounts/USCMS/subscriber/new?preferences=true ]. You will need to use your email address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com [ https://subscriberhelp.govdelivery.com/ ].

This service is provided to you at no charge by Centers for Medicare & Medicaid Services (CMS) [ http://www.cms.gov ].

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This email was sent to mshinji3056@gmail.com using GovDelivery Communications Cloud 7500 Security Boulevard · Baltimore MD 21244


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